We should have the expectation as a society that it's ok to deny someone service for being impolite to staff. This might actually teach people to be respectful and treat other people with common decency rather than with abject entitlement. Of course, as with anything else, there are grey areas and blurred lines and you might just end up talking to some egotistical service manager who is having a bad day. Still, professional courtesy should prevail even if they're not giving you the same.
This customer service rep lived the dream that everyone who has worked in customer service has had; Their company's policies allowed them to hang up on callers who were discourteous and who turned to expletives to try and get their point across.
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